Frequently Asked Questions
Everything you need to know about your NeroGiardini shopping experience.
Where are NeroGiardini products manufactured?
NeroGiardini is proud to uphold the 'Made in Italy' tradition. Most of our footwear and accessories are designed and produced in Italian factories to ensure the highest standards of craftsmanship and leather quality.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $200. For orders below this amount, a flat rate shipping fee is applied at checkout based on your location.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be in their original, unworn condition with all tags and packaging intact. Returns can be initiated through our online portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
How do I find the right size for my NeroGiardini shoes?
Our footwear generally follows standard European sizing. We provide a detailed size guide on each product page with measurements in centimeters to help you find the perfect fit. If you are between sizes, we recommend sizing down as our leather tends to soften with wear.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your delivery in real-time.